Paul Speight
Director - Planning and Productivity Consumer Banking @Lloyds Banking Group
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WORK HISTORY
Director - Planning and Productivity Consumer Banking @Lloyds Banking Group
Accountable for optimizing workforce capabilities across colleagues in consumer banking. • Implemented AI-driven solutions to enhance productivity and streamline customer interactions. • Fostered strategic partnerships with third-party suppliers to improve service delivery and efficiency. • Achieved a significant improvement in cost-income ratio through targeted workforce planning and automation.Accountable for developing and embedding the Groups vulnerable customer strategy ensuring all customers receive brilliant outcomes Ownership of change gateway ensuring all change is fit for purposeOwnership of the divisional strategic workforce plan and delivery of the location strategy
EDUCATION
University of Portsmouth
BA Honours, English Literature and Philosophy
Ulster University
Bachelor of Science - BS, Customer Service Management
SKILLS
ABOUT PAUL SPEIGHT
Experienced financial services professional specialising in channel strategy, cost optimisation and business restructuring.
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