Paul Schmiel
Mortgage Sales Manager at USAA
- Role
- Mortgage Origin at USAA
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Mortgage Origin
Nov 2019 — Present · Tampa, FL, US
Loan Officer IResponsible for direct communication between USAA and its members within Mortgage Originations to complete mortgage applications for all home purchase and refinance productsDuties include interviewing members to discover their mortgage needs, recommending personalized mortgage products, completing a mortgage application, and following the loan to closingResponsible for applying USAA underwriting guidelines to mortgage loans to ensure applications are technically accurate, compliant, and within risk thresholds before loans are submitted to processing and underwritingDemonstrated ability to balance production and quality by consistently exceeding funding, application quality, and call quality targetsPromoted in less than one year from Loan Officer to Loan Officer IAttained second highest score out of 500+ loan officers enterprise-wide for member satisfaction Gallup KDS scoreAdditional responsibilities include Point of Contact (POC) roles on the team and department levelAs POC for Gallup, initiated best practices training for teammates which resulted in 100% of teammates reporting through survey that they had improved Gallup scores as a result of implementing these practicesChosen by Tampa Originations Director as PULSE Liaison for Tampa Originations – collaborating with each team PULSE POC to improve monthly loan officer PULSE feedback and serving as intermediary between loan officer POC’s and Tampa Originations DirectorInvited to attend Real Estate Leadership Conference in San Antonio for recognition as overall performance in top 1% of all loan officersAwards: Quarterly Legacy Award, Team Sportsmanship Award (2x), and frequent monthly and quarterly top tier performance recognitions for funded loans, quality, and member satisfaction through Gallup surveys
Education
Pensacola Christian College
BS
1993 — 1997
Skills
- Management
- Higher Education
- Microsoft Word
- Accounts Receivable
- Microsoft Office
- Leadership
- Public Speaking
- Customer Service
- Payroll
- Classroom
- Powerpoint
- Microsoft Excel
- Accounting
- Research
- Teaching
- Budgets
- Community Outreach
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