Paul Schiavone

About Paul Schiavone

Experienced Operations Director with a demonstrated history of working in the…

Experience

1. Director of Field Operations

   DIRECTV

   Feb 2011 — Present · Midwest, US

   8 direct reports with 80 direct reports reporting Field Operation Managers.• Conduct analysis utilizing KPI’s and reporting.• Responsible for all residential and commercial operations and efficiencies of several markets throughout the country• Oversee management of daily metrics and long-term goals including safety, productivity, CSAT and quality. • Maintain customer satisfaction, as well as employee engagement• Previously supervised management for warehouse and field operations. • Integrated Demand Planning which yielded increased sales of DPP and Ensure that work is efficiently routed and completed by up to 150 internal and contracted employees in accord with both customer expectations and AT & T/DirecTV standards. • Manage all aspects of a represented work force for IBEW and CWA unions. • Create and communicate to upper level management long term strategic plans.• Manage P&L for business units.• Work closely with cross functional teams on impact as well as strategies.• Gauge demand forecasts on a regular basis and how to further improve processes.• Raised employee engagement. • Led efforts implemented by FirstNet emergency deployment (deploy back-up mobile satellite phone platform in the event of local/national emergencies).• Identified risks and opportunities based on sales and trend for frontline employees on new net logo sales. • Received leadership training focusing on strategic business decisions and ensured direct reports are compliant.

Skills

• Cross-Functional Team Leadership
• Training
• Customer Satisfaction
• Call Centers
• Coaching
• Telecommunications
• Vendor Management
• Team Leadership
• Operations Management
• Process Improvement
• Management
• Team Building
• Leadership
• Program Management
• Customer Service