Paul S. Vlachos
Head of IT Service Management @Point72
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WORK HISTORY
Head of IT Service Management @Point72
New York, NY, US
EDUCATION
Adelphi University
Bachelor of Business Administration (BBA), Finance, General
SKILLS
ABOUT PAUL S. VLACHOS
Customer-focused Leader of the ServiceNow Platform & Product Suite with nearly 20 years of experience delivering measurable business outcomes and ROI through enterprise-scale ServiceNow implementations. Proven leader in IT service strategy, platform governance, and product delivery, with a track record of transforming ServiceNow from a ticketing tool into a business-critical digital workflow platform.Recognized for driving cost optimization, licensing efficiencies, and platform rationalization, resulting in significant operational savings and improved financial transparency. Successfully led large-scale ServiceNow programs across ITSM, CMDB, ITOM, HRSD, SecOps, and IRM, improving service reliability, reducing MTTR, increasing automation, and accelerating time-to-value for both IT and business stakeholders.Known for translating complex business needs into outcome-driven ServiceNow roadmaps, aligning ITIL-based processes with executive priorities, regulatory requirements, and risk controls. Built and governed high-performing product and delivery teams, established clear operating models and KPIs, and consistently improved user adoption and customer satisfaction through thoughtful design, stakeholder engagement, and clear communication.Results-oriented, collaborative leader with deep ServiceNow expertise and a sustained record of delivering durable, scalable, and value-driven services across complex, highly regulated enterprise environments.
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