Paul Rosser

About Paul Rosser

I am a Customer Success Manager with experience in Enterprise Sales. My role is to…

Experience

1. Senior Customer Success Manager

   SAS

   Feb 2022 — Present · Cary, NC, US

   Manage a portfolio of customers who have purchased SAS strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion.Primary Responsibilities- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers- Responsible for customer communications and conflict resolution- Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations- Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer- Monitor Customer Success through metrics and other measurements- Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs- Discover opportunities for additional software, services, education and references and direct leads accordingly- Introduce new versions of software to existing customers.

Education

• The University of North Carolina at Chapel Hill

  Economics, History, Macro Economics and American History

  2008 — 2012

• The University of North Carolina at Chapel Hill

  Bachelor of Arts (B.A.) , Economics

  2008 — 2012

Skills

• Research
• Rock Climbing
• Management
• Team Building
• Data Analysis
• Financial Markets
• Public Speaking
• Training
• Economics
• Customer Service
• Powerpoint
• Microsoft Excel
• Higher Education
• Team Leadership
• Relationship Building
• Leadership
• Event Planning
• Coaching
• Microsoft Office
• Sales
• Organization
• Salesforce.com