Paul Robertson
Lead Product Manager @ECITB
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WORK HISTORY
Lead Product Manager @ECITB
Achievements include:• Led a varied product portfolio of training courses, training standards and technical assessments, to strengthen governance and embed lifecycle management, prioritisation and evaluation to improve quality and take-up.• Line-managed and developed the Product Management team, embedding clear ownership, continuous improvement and data-led decision making.• Built senior relationships with the training provider network, increasing confidence, advocacy and national availability of ECITB products.• Championed training products, partnering with marketing to clarify value propositions, improve positioning and support effective go-to-market activity.• Delivered product roadmaps, launches and evaluation plans aligned to employer needs and ECITB strategic objectives.• Improved product release and approval processes, enabling pragmatic, timely delivery to market.• Used data, insight and stakeholder feedback to drive product improvements and strengthen customer confidence.• Ensured accurate product information across digital platforms, CRM and the product prospectus.• Supported risk management and strategic delivery, acting as Deputy to the Head of Product Delivery when required.
EDUCATION
Chartered Management Institute
CMI Level 5 Certificate in Management and Leadership
Leeds Beckett University
Bachelor's Degree, Graphic Art & Design
ABOUT PAUL ROBERTSON
I’m a strategic leader in education and learning with extensive experience managing and delivering high-impact CPD, digital learning, and professional development programmes across the education, charity, and membership sectors.With a strong background in both programme and product management, I lead cross-functional teams to deliver scalable learning solutions aligned with national frameworks, achieving consistently high satisfaction and measurable outcomes. My work spans training programmes, operational management,e-learning, LMS platforms, and complex multi-stakeholder initiatives, often in regulated or policy-driven environments.I enjoy using data, feedback and evaluation to drive continuous improvement, while championing inclusive cultures, wellbeing, and professional growth within teams. Whether delivering national initiatives, improving current delivery, or leading product portfolios, I focus on aligning strategy with execution to create learning experiences that truly make a difference.Core strengths include: Strategic Planning & Programme Leadership Digital Learning & Product Management Stakeholder Engagement & Relationship Building Data-Driven Decision Making & Evaluation Team Leadership & Cross-Sector Collaboration
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