Paul Roberts
Head of Service (Csas) @North Of England Commissioning Support
Sheffield, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2020 — Present
Head of Service (Csas) @North Of England Commissioning Support
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Leeds, GB
EDUCATION
2000 — 2003
Liverpool John Moores University
2:2
SKILLS
Operations ManagementPerformance ManagementCrmCall CentersCustomer ServicePeople ManagementService-Level Agreements (Sla)Service DeliveryInboundWorkforce ManagementBusiness Process Outsourcing (Bpo)Contact CentreContact CentersCall CenterCustomer RelationsOutsourcingOffshoringBpoStakeholder ManagementTeam LeadershipResource ManagementSlaPerformance ImprovementBack OfficeManagementKey Performance IndicatorsBusiness Process ImprovementProject PlanningKpiCustomer Relationship Management (Crm)Team ManagementCustomer ExperienceChange Management
ABOUT PAUL ROBERTS
I am a hard working team player, who constantly strives to improve team and personal…
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