Paul Riffel

About Paul Riffel

A recognized leader in strategic change management, process redesign, and the development of emerging leaders. Responsible for leveraging internal and vendor resources to optimize simplicity, accuracy, and efficiency. Proven communication and presentation skills have provided Paul with the opportunity to influence and partner with our Executive Team. Areas of expertise: staff engagement initiatives, auto physical damage process, customer self service technology, staff appraiser accuracy, Direct Repair Program performance, catastrophe team leadership, auto physical damage training, auditing standards, salvage recovery optimization, auto subrogation process, auto glass handling, Material Damage Best Claim Practices, vendor fit and product offerings, vendor service level optimization, vendor contract negotiation, Department of Insurance responses, market conduct responses, budgeting, personal auto policy revisions, and auto physical damage industry trend analysis.

Experience

1. Vice President - Material Damage Claims

   GAINSCO

   Mar 2017 — Present · Dallas-Fort Worth, TX, US

   Corporate leader responsible for our material damage claim strategy, auto claims performance, process excellence, and strategic vendor partnerships across the organization.

Education

• Farmers Insurance - Presidential Leadership Certification

  Senior Leadership Certification Program, Ronald Regan Presidential Library, Simi Valley, CA

• Canisius University

  Bachelor of Science - BS, Business Administration/ Minor in Finance

Skills

• Liability
• Strategic Planning
• Customer Retention
• Process Engineering
• Business Analysis
• Casualty Insurance
• Vendor Management
• Property Claims
• Project Execution
• Budgets
• Customer Satisfaction
• General Insurance
• Strategic Leadership
• Budgeting
• Casualty
• Property Damage
• Property & Casualty Insurance
• Leadership
• Litigation Management
• Change Management
• Claim
• Coaching
• Insurance
• Claims Management
• Project Management