Paul Repko

About Paul Repko

After completing my Psychology undergraduate degree, I began searching for ways to apply my education in different fields. While this search would span multiple industries, including logistics, education, healthcare, and customer service, I ultimately specialized in health tech as a customer success expert.At my current role at SimplePractice, I work with customers that utilize our software to support their clinical and business goals. Nested within that role, I have also trained new hires, proposed software changes, and worked towards KPIs specifically for our Group accounts.As a supplement to my skill development as a Product Specialist at SimplePractice, I have invested in obtaining coaching certifications. These trainings have improved my ability to influence positive change in the lives of others while providing a supportive environment. No matter the kind of change we seek, having someone in our corner is immensely valuable.

Experience

1. Customer Success Manager

   SimplePractice

   Jun 2025 — Present · Charlotte, NC, US

   Partner with group practices to meet their ongoing objectives. Enhance operations efficiency when using our software. Supply data-driven recommendations to improve practice health. Proactively engage with groups to inform them of new offerings, features, and analytic tools available within the platform.

Education

• Central Piedmont Community College

  Associate's degree, Surgical Technology/Technologist

• The University of North Carolina at Chapel Hill

  Bachelor’s Degree, Psychology

  2013 — 2017

• Liberty University

  Master's degree, Mental Health Counseling/Counselor

• Health Coach Institute

  Health Coach Certification Program, Psychology