Paul Reese
Computer IT Technician
- Role
- Electronic Technician at SHELLBACK Semiconductor Technology
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
About Paul Reese
IT Support Specialist / Computer Repair & Imaging TechnicianExperienced in providing end-to-end support for both Apple (iMacs, MacBook Pros/Airs) and PC hardware, including sales support, system imaging, troubleshooting, and end-user assistance. Proven ability to ensure smooth IT operations and maintain high levels of customer satisfaction in fast-paced environments.Key Skills & Responsibilities: • Performed diagnostics, repair, and maintenance on PCs, Macs, and laptops. • Specialized in system imaging, deployment, and configuration of new devices. • Supported Microsoft-based networks (Windows 7, 8, 10, and Server editions). • Delivered Tier 1 and Tier 2 Help Desk support for hardware, software, and connectivity issues. • Assisted sales teams by responding to customer inquiries, processing orders, and maintaining internal databases. • Conducted pre-deployment asset discovery interviews and executed replacement rollouts. • Installed and updated software, performed patching, and handled system backups as needed. • Maintained asset tracking records in asset management systems (AMS/CMDB). • Staged and deployed IT hardware across multiple departments or facilities. • Ensured timely ticket resolution and provided outstanding customer service.Ready to bring hands-on technical experience, imaging expertise, and a strong work ethic to any IT or technical support role
Experience
Electronic Technician
SHELLBACK Semiconductor Technology
Mar 2026 — Present · US
Education
Brown Mackie College
Associate's degree, Computer Systems Networking and Telecommunications
2007 — 2009
Brown Mackie College
Computer networking, Computer Systems Networking and Telecommunications
2007 — 2009
Skills
- Disaster Recovery
- Vmware
- Troubleshooting
- Windows Xp
- Microsoft Office
- Help Desk Support
- Customer Service
- Windows 7
- Software Installation
- Active Directory
- Windows Server
- Technical Support
- Windows
- Microsoft Exchange
- Network Administration
- System Deployment
- Servers
- Networking
- Network Security
- System Administration
- Team Building
- Management
- IT Operations
- Operating Systems
- Cisco Technologies
- Laptops
- Leadership
- Computer Repair
- Computer Hardware
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