Paul Redmann

About Paul Redmann

Paul Redmann was most recently Senior Quality Manager within the Quality Management function at HERE, the world’s leading supplier of commercial mapping data, software and services. Paul is based in Chicago, IL. He worked at HERE/Nokia/NAVTEQ in in the Quality Assurance division and has held various positions within Quality, including responsibility for real-world map testing, database auditing, ISO 9001 and ISO/TS 16949 quality systems and most recently for customer advocacy, experience and quality. Paul holds a professional achievement award in Quality Management from the University of Santa Cruz in California and an MBA from Lewis University in Romeoville, IL. He is a dual US-Canadian citizen, born in Saskatoon, Canada and currently residing in Chicago, IL. Specialties: ISO ISO/TS 16949, 8D problem solving, root cause analysis (primarily with 5-why and Ishikawa/Fishbone), Quality System Documentation, Quality System Auditing (Internal and External), Supplier Quality Auditing, Corrective and Preventive Action Systems, Failure Mode Effect Analysis (FMEA), Cost of Quality, Training, Lean/6 sigma (certified ASQ green belt), Customer Survey Programs, Net Promoter Score (NPS) and Customer Relationship Management (Salesforce.com)

Experience

1. Manager, Customer Advocacy

   Brightspeed

   Mar 2023 — Present · Chicago, IL, US

Education

• Lewis University

  MBA, Finance

  2003 — 2007

• Concordia College

  BA, Political Science

  1990 — 1994