Paul Ramirez

About Paul Ramirez

As a strategy-driven Leader with a strong and consistent track record of success in helping companies to achieve their goals, I understand the importance of results. I am a dynamic IT leader with deep experience driving growth and profitability for Nike, Inc. by leading a team in supporting critical company applications through effective strategy building and execution. I excel at IT planning, overseeing hardware/software and e-commerce support, driving clarity, and ensuring accountability in fast-paced environments. I revel in the challenge of accomplishing goals where process-related challenges threaten to negatively impact the organization’s bottom line. I am also a passionate contributor with a laser-focus on exceeding organization expectations.During my career, I have successfully served as the escalation point for complex issues, facilitated root cause analyses, and implemented permanent solutions resulting in cost savings. In addition, I am adept at cultivating and managing diverse and impactful teams, as well as communicating with stakeholders at all levels of the organization. A few of my recent successes include: I assisted the implementation of several new enhancements at Nike that contributed to $4B worth of retail brick-and-mortar-revenue during the past fiscal year. These enhancements included BORIS, BOPIS, self-checkout, and membership and rewards programs. I increased our North America support team’s capabilities at Nike to support an additional eight countries with 76 additional brick-and-mortar locations. I facilitated successful contract negotiations as part of the onboarding and rollout of a new global smart hands support vendor, Stefanini, at Nike. As part of this process, I created and implemented the training and requirements documents to be used by the vendor technicians who visited our stores. I have managed 20+ staff and 20+ high-impact projects. All in all, I have earned a reputation as an influential, data-driven, and results-oriented leader.

Experience

1. Director Retail Field Support

   Nike

   Oct 2022 — Present · US

Education

• Technical Career Institutes

  Associate of Science (A.S.), Computer Systems Networking and Telecommunications

  2006 — 2009

Skills

• IT Operations
• Windows
• Marketing
• Building Maintenance
• Windows 7
• Networking
• Av
• Management
• Store Management
• Merchandising
• Social Networking
• Store Operations
• Customer Service
• Retail
• Athletic Footwear
• Technical Support
• Project Management
• Network Administration
• Inventory Management
• Social Media
• Facilities Management
• Leadership
• Microsoft Office
• Sales
• Troubleshooting
• Team Leadership
• Os X
• Mac Os X
• Security
• Computer Hardware