Paul Raffour
Enterprise Customer Success Manager @Infopro Digital
Signup · Get unlimited contacts
WORK HISTORY
Enterprise Customer Success Manager @Infopro Digital
Gentilly, FR
Responsible for onboarding, supporting, monitoring, and retaining key strategic accounts : Schneider Electric, Orange, BPCE, Capgemini, SAS Institute, IBM, Engie, inmac wstore, HP, Bechtle, Randstad. Managing multi-channel campaigns : webinars, email campaigns, lead generation, display advertising, social media, across all sectors : industry, tech, retail…. Implementing internal processes to ensure high-quality customer service and rapid problem resolution. Collaborating across teams, managers, and senior management to achieve common goals. Managing emergency situations by making quick and effective decisions. Analyzing key performance indicators to evaluate the effectiveness of implemented actions. Managing operational activities to ensure maximum efficiency. Implementing operational strategies to optimize internal processes and reduce costs
EDUCATION
La Salle - Passy Buzenval
Baccalauréat, ES
EMLV - École de Management Léonard de Vinci
Master 2, Digital Marketing Strategy
ABOUT PAUL RAFFOUR
Enterprise Customer Success Manager
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.