Paul Phillips
Solution Owner @CGI
Bridgend, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2025 — Present
Solution Owner @CGI
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EDUCATION
2000 — 2003
The University of Glamorgan
BSc (hons).Criminology
SKILLS
Team ManagementPrince2Service ManagementService DeskTeam LeadershipIT Service ManagementItil V3 Foundations CertifiedIT OutsourcingSoftware Project ManagementItilService DeliveryIT StrategyManagementIncident ManagementProject ManagementIT ManagementProject DeliveryIT Operations
ABOUT PAUL PHILLIPS
Senior Service Desk Operations Director at CGI. Responsible for managing Service Desk Teams at the SDI 5 Star accredited Service Desk supporting over 180 contracts with over 300 staff. Also responsible for managing Service Desk finances including driving down significant reductions in standard costs and efficiencies. Passionate about continual service improvement.
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