Paul Pascoe

WORK HISTORY

EDUCATION

ABOUT PAUL PASCOE

Profile I am a senior experienced TFM Head of Operations Account Director / General Manager/ Senior Operator with 17 years of managing large multi-function soft services contract inc Hard services across the UK. I am based just outside of Gloucester and I available to start asap. I have account directed large soft national services contracts (15 million – 30 million pa)(JLL / Landsec Boots / William hill etc. across the whole of the Uk in retail shops / offices and shopping centres). At one stage I had 5500 shops across 6 contracts with an operational structure of 4 regional managers reporting into me, a combined field mgt headcount of circa 70 managing staff. I am a serious senior operator who has account directed some of the most challenging contracts there are. I am used to managing both cleaning/ security / customer service teams/ associated soft services along with hard services. I have experience of directing large sites circa 3.5 million. I have a proven track record of developing client partnerships built on trust /service delivery and fundamentally aligning with the client priorities to the point where we become the partner of choice. Over the last 3.5 years I have been on shopping centres run by Landsec and JLL. I have a proven ability to manage large and diverse teams that always deliver for the customer whilst delivering the internal financial targets. I have the ability to build up long term client partnerships and change the relationship to one where we are viewed as a partner. I have a proven track record of constantly improving service whilst reducing cost through innovation and operational efficiencies Key AchievementsCareer History• Experience of Account directing Shopping Centres on the JLL Contract • Have developed key relationships in the Mailbox and LGIM properties by re-engineering service delivery which has led to contract extensions and potential for further opportunities/growth • Grew Boot Cleaning Contract from a three million pa contract to a 12 million pa contract• Mobilised William Hill biggest mobilisation in Interserve history 2600 (Tupe in 1700 staff) shops on one day Jan 2011• Helped build long term relationships on Boots and William Hill with contracts being extended multiple times • Re engineering yearly Operational Service Delivery structure multiple times to meet ever changing client needs • Delivered continual operational efficiencies year on year and always exceeded budgetary targets.• Manpower Succession – Developed and Coached Numerous staff to become Account Leads