Paul Ortiz
Service Desk Analyst II @ HCTec | Technical Support, HIT
- Role
- Service Desk Analyst Ii at HCTec
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
Experience
Service Desk Analyst Ii
Feb 2026 — Present
Provided technical troubleshooting for complex issues involving Microsoft Windows OS and mobile devices, enhancing operational efficiency. • Act as a primary contact for medical staff, ensuring seamless functionality of hospital applications to support patient care. • Managed the full lifecycle of technical tickets in the Healthy IT system, consistently meeting Service Level Agreements (SLAs). • Documented troubleshooting steps to improve the internal knowledge base, streamlining future resolutions.
Education
University of North Carolina at Greensboro
Bachelors of Science, Kinesiology and Exercise Science
2017 — 2021
Lucy Ragsdale High School
High School Diploma, High School/Secondary Diplomas and Certificates
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