Paul Norledge

Account Manager @CYB3R

Nazeing, GB

Manage a portfolio of B2B clients across multiple sectors, ensuring high levels of customer satisfaction and retentionProactively identify upsell and cross-sell opportunities within existing accountsProspect and secure new business opportunities through outbound sales, referrals, and strategic outreachPresent and demonstrate IT, Cybersecurity, and Communications solutions to potential and existing clientsCollaborate with internal technical teams to design and deliver tailored solutions that meet client needsMaintain accurate CRM records, pipeline activity, and performance metricsConsistently achieve KPIs, including booked meetings and sat meetings per weekRepresent CYB3R with professionalism and embody core values: Attitude, Integrity, and PerseveranceSolutions Delivered:Managed IT Services – Proactive support, monitoring, and full-service IT managementCybersecurity – Risk assessments, compliance, endpoint protection, and data securityTelecoms & Business Communications – VoIP systems, broadband, mobile & unified communicationsPhotocopiers & Managed Print – Print hardware, MFDs, and document managementCCTV & Surveillance – Business security systems with remote access and monitoringNetworking Infrastructure – Structured cabling, routers, switches, and full internal network setups