Paul Nnaemeka

WORK HISTORY

EDUCATION

ABOUT PAUL NNAEMEKA

I am a results-driven Customer Service Advisor & Chat Support Specialist with 3+ years’ experience delivering high-quality support across fintech, fitness, and e-commerce environments. Skilled in live chat, cancellations/retentions, and inbound sales, I’ve successfully retained hundreds of SME clients while maintaining full compliance with FCA standards and achieving consistent commission earnings of £750/month.I excel at empathetic, text-based customer interactions, helping users resolve complex issues, guiding them through product use, and turning cancellations into long-term customer relationships. My background includes handling chat-based support in both high-volume service teams and boutique e-commerce settings, where I spearheaded digital onboarding campaigns, registered 200+ new clients, and upsold finance-integrated payment tools.Proficient with Workday, Microsoft Teams, and CRM tools, I adapt quickly to new platforms and thrive in remote-first environments. I am also completing professional training in Zendesk Chat and Customer Experience, further strengthening my ability to deliver seamless, customer-focused support across digital channels.Currently seeking full-time, fully remote opportunities in tech and e-commerce where I can leverage my skills in chat support, customer retention, and online customer experience—while contributing to a team that values empathy, transparency, and growth.