Paul Nixon

General Manager @Daniel Thwaites

Thorpe Park Hotel & Spa, GB

Operational leadership accountability to identify and build scalable solutions within a 120 bedrooms, two restaurants, two bars, 17 meeting rooms, banqueting for 200, Spa, swimming pool, seven treatment rooms, and relax area, whilst ensuring customer service excellence maintained across the expanding business Orchestrate the delivery of numerous process improvements and increases in productivity to drive an improved NPS Direct operational functions working in fast-paced environments with changeable priorities, demonstrating an adaptable approach to service delivery with the ability to mitigate obstacles while achieving key deliverables, KPIs and targets Devise and execute operational and service delivery strategies to promote first class experience for all guests Develop high-performance multi-disciplined teams driving knowledge growth and team engagement Empower teams to take ownership of their own deliverables, recognise successes and bridge capability gaps through robust performance management and competency development Embed compliance and quality controls across all operations in line with best practice protocols

Hirst High School, Northumberland

GCSE'S

Bradford College

Hospitality professional, Hospitality Management & Catering