Paul Morris
Head of Customer Experience @Nvs Group
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Experience @Nvs Group
Stoke-on-Trent, GB
EDUCATION
Bournemouth University
2ii, Applied Psychology and Computing
ABOUT PAUL MORRIS
An accomplished and innovative Customer Experience Specialist with a strong operational background leading people and delivering change. Experienced in Customer Journey Mapping, CX Design, VoC, NPS, Contact Centre Management, Continuous Improvement, Project Management, Programme Management, Team Management, Qualitative research, Segmentation, Client Management. Thrive in fast paced collaborative cultures that have ambitions to design and deliver differentiating brand led customer experiences with customers at the heart. UK Customer Experience Award Winner in 2013 for leading the design and delivery of a multiple touch point behavioural change programme effecting 50 million customer interactions per annum. Judge since 2014.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.