Paul Miles
- Role
- Voice Network Support for Managed Enterprise Services at Lumen Technologies
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Paul Miles
A results driven professional, well versed in technical knowledge and relationship…
Experience
Voice Network Support for Managed Enterprise Services
Oct 2016 — Present
Administrator for daily operations of 23 Manage Enterprise Service Delivery Advanced Technical Assistance Center engineers, Security Operation Center and Network Operation Center engineers to support multiple clients. Successfully implemented and managed a Manage Enterprise 24 hours Security Operation Center.• Develop performance objectives and key performance indicators to demonstrate performance against customer SLA agreements. • Provide technical documents to SOC & NOC engineers that perform tier 2 functions for Manage Enterprise NOC/SOC in establishing departmental goals and processes to meet customer service expectations.• Provide direct interface with Cisco in support of new VoIP cloud product Host Collaboration Solutions (HCS). • Hosting frequent trainings, coaching and development of employees with regards to new processes and quality standards, customer contact, expense control, and technical skills.• Self-motivated for continuous improvement and achievement of maximum performance objectives
Skills
- Network Administration
- Network Design
- Firewalls
- Juniper
- Switches
- Cisco Systems Products
- Program Management
- Bgp
- Unified Communications
- Sip Trunking
- Telecommunications
- Computer Network Operations
- Vpn
- Ospf
- Virtualization
- Networking
- Network Engineering
- Troubleshooting
- Lan-Wan
- Cisco Routers
- Routers
- Data Center
- Call Centers
- Ccna
- Vmware
- Telephony
- Call Center
- Managed Services
- Ip
- Wireless Technologies
- Servers
- Voip
- Wan
- Cisco Call Manager
- Cisco Technologies
- Mpls
- Disaster Recovery
- Routing
- Cisco Ios
- Process Improvement
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