Paul McLean
Managing Director - Passenger Service Systems @United Airlines
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WORK HISTORY
Managing Director - Passenger Service Systems @United Airlines
Lead a high-performing Digital Technology organization (150+ members), driving modernization of airline operations and enhancing customer experiences through strategic innovation. Oversee the PSS mainframe system (SHARES) while leading its multi-million-dollar transition to an AWS cloud-based platform built on an AI foundation. Foster industry transformation by collaborating with airlines, technology partners, and vendors to develop innovative solutions. Champion AI integration and agile practices to improve efficiency, enable data-driven decision-making, and promote continuous improvement. Build and scale teams (Onshore and Offshore)to adapt to evolving demands while ensuring excellence in delivery and support.
EDUCATION
CEGEP - John Abbott College
Technical Degree, Engineering Technology
Concordia University
Certificate, Management
SKILLS
ABOUT PAUL MCLEAN
Seasoned technology executive with 25 years of experience driving large-scale IT and business transformation in the airline industry. Proven expertise leading global teams of 150+ and managing multi-million-dollar budgets to deliver impactful solutions across Aircraft Maintenance, Cargo, Operations, and Commercial domains. Currently spearheading United Airlines’ Passenger Service System (PSS) Transformation—modernizing SHARES into a scalable, cloud-native platform that will power the airline’s future.Additional leadership roles include advancing IT automation at Forensic Technology, serving as Director of the Pointe-Claire Emergency Rescue Unit, and currently commanding an Inshore Search and Rescue vessel with the Canadian Coast Guard Auxiliary.
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