Paul McFarlane
Senior Telephony Manager @Santander
Liverpool, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2021 — Present
Senior Telephony Manager @Santander
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Liverpool, GB
Currently responsible for the operational performance of our Credit Card, Business Banking and Retail Commercial Contact Centres.
SKILLS
Stakeholder ManagementManagementCustomer ServiceContact CentersChange ManagementTeam ManagementBankingRetail BankingCustomer ExperienceProject DeliveryPerformance ManagementCall Centers
ABOUT PAUL MCFARLANE
I enjoy developing a working enviroment with a clear, shared objective and a culture that brings the best out of my colleagues through focusing on our Customer.
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