Paul May
Head of Channel Management @Befibre
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WORK HISTORY
Head of Channel Management @Befibre
My key achievements and responsibilities include:• Customer Journey Optimisation: Developed and maintained end-to-end customer journeys, ensuring alignment with core business values, driving both customer satisfaction and consistent sales growth.• Commercial Growth & Revenue Generation: Delivered key commercial targets in line with the business plan, driving sustainable growth and recurring revenues through strategic initiatives and sales-focused outcomes.• Sales Channel Expansion: Spearheaded the expansion of sales distribution channels by fostering strong partnerships with internal stakeholders and external partners, acting as the primary relationship lead to unlock new revenue opportunities. Successfully spearheaded the development and optimisation of a high-performing 3rd party affiliate program, driving significant month-on-month revenue growth. Through continuous performance analysis and strategic partner engagement, I have driven a substantial uplift in customer acquisition and lifetime value, contributing directly to overall business profitability.• Data-Driven Campaign Execution: Leveraged data analytics to drive targeted sales campaigns, utilising insights to optimise performance, enhance conversion rates, and achieve measurable sales growth.• Operational Excellence: Supported the implementation of critical operational levers, ensuring seamless execution and driving business growth through process improvement and strategic alignment.• Talent Management & Culture Development: Led the recruitment, onboarding, and ongoing professional development of top talent, cultivating a high-performance, inclusive, and empowered team culture focused on results.• Wholesale Business Development: Took ownership of the emerging wholesale line of business, including the launch and development of Carrier Services and upcoming Layer 2 & Layer 3 services, positioning the business for continued market expansion.
EDUCATION
Rock Ferry High School
8 GCSE Level grades A - C
Birkenhead Sixth Form College
NVQ
SKILLS
ABOUT PAUL MAY
A results-driven telecommunications professional with extensive experience across both…
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