Paul Mawson
Customer Experience Manager @Car Finance 247
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WORK HISTORY
Customer Experience Manager @Car Finance 247
Understanding customer journeys from acquisition, throughout the full life cycle up to after sales. • Understanding and monitoring of contact centre communication channels to create excellent customer experiences. • Creating, using and displaying key data to influence and direct operational changes and decisions. • Creation of productivity reports mixing analytical data through contact centre systems and PowerBI. • Communication with various directors ensuring operation capabilities of reporting, data accuracy and displaying in user friendly ways.
EDUCATION
Oldham Sixth Form College
OCR Sport, Sports Studies
Lancaster University
Foundation degree, Management
SKILLS
ABOUT PAUL MAWSON
I\'m an experienced people manager currently responsible for two departments striving to…
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