Paul Masterson

Vice President - Contact Center Technology at Ticketmaster

Role: Vice President - Contact Center Technology at Ticketmaster
Location: Chapel Hill, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Paul Masterson

Accomplished, highly tech-savvy executive with a remarkable history of leading and delivering top-tier technology, process, and automated solutions to support end-to-end IT transformation. Excellent leadership traits with proven ability to direct and implement IT Transformation programs from inception through to completion, while providing direction to engineering and operational teams across Agile and DevOps-driven environments. Strong business and technical acumen complemented with expertise in aligning corporate objectives with technology procedures. Broad knowledge and track record in desktop, server, mobile, AI/ML, Conversational AI, intelligent automation (RPA/RDA/Chatbot), software development, and virtualization technologies with a consistent focus on setting best possible solution delivery standards and enriching user experience.Areas of Expertise• Conversational AI• Technology Leadership• Architecture Optimization• DevOps & Agile Solution Delivery• IT Transformation• Artificial Intelligence / Machine Learning• Team Leadership• Process Automation• End User Technologies and Services• Systems Design & Engineering

Experience

Vice President - Contact Center Technology
Ticketmaster
Jan 2023 — Present
Driving the digital transformation of the fan support operation through the leadership of the Contact Centre/Fan Experience teams, tech infrastructure and product life cycle, focused on cloud-based telephony, chatbot, messenger, AI, communications, Internal knowledgebase, analytics and more.

Education

Quinsigamond Community College
Computer Maintenance Engineering

Skills

Disaster Recovery
Pre-Sales
Vdi
Infrastructure
Building Relationships
Sdlc
Solution Architecture
Virtualization Technology
Resource Management
Mobile Solutions
Unified Messaging
Outsourcing
Professional Services
Apple Macintosh
Virtualization
Information Technology
Vendor Management
Saas
Security
Enterprise Software
Emerging Technologies
Enterprise Architecture
Integration
Project Portfolio Management
Iso 20000
Service Delivery
Business Analysis
Incident Management
Windows
Business Continuity
Strategy
Project Management
System Deployment
Itil
Technical Management
Technology Management
Networking
Strategic Planning
Management
Team Building

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