Paul Luc

About Paul Luc

I love figuring out how things work and how they could work better. For 15+ years, I\'ve been the person behind-the-scenes making sure things actually get done in operations/SaaS/tech. I\'ve led teams, untangled ambiguous problems, and built new processes and programs from scratch. I\'m usually the one people call when things are unclear or complicated; whether it\'s launching something new or cleaning up a process that\'s gone off of the rails. I\'m at my best when there\'s no instruction manual, and I believe in sticking with a challenge until it\'s truly solved. Most of my experience is in healthcare where the details matter and change isn\'t easy. I\'ve worked side-by-side with product and engineering teams, led national operations, big transitions, and have helped turn chaos into order.

Experience

1. SVP, Business Operations & Chief of Staff

   Cavulus

   Apr 2024 — Present · Pittsburgh, PA, US

   Responsible for advancing the company’s strategic vision across Client Operations, Product, Project Management, and IT. Partner closely with senior leadership to align initiatives, orchestrate, and ensure execution. Direct cross-functional teams to solve complex technical and client workflow challenges, improve profitability, and accelerate growth.*Orchestrated company-wide reorganization, adding a management layer and redesigning Client Operations, Product, and IT (product-specific teams, data services, IT Ops, QA) into focused divisions that improved accountability, delivery velocity, and cross-team alignment.*Release cadence improved to 15 support releases (vs.~9) and 4 major custom project releases that equated to >$500k in revenue.*Primary liaison to client C-suite and executive teams, cultivating trusted, long-term partnerships.*Executed client renewals >$5.5M*In the first year, implemented key operational and strategic changes that contributed to client membership percentage growth rankings at #1,#5,#8, and #20 industry-wide.

Education

• Washington & Jefferson College

  BA, Economics

  1999 — 2003

Skills

• Program Management
• Medicare
• Data Analysis
• Strategic Planning
• Business Analysis
• Medicaid
• Healthcare
• Project Management
• Ppaca
• Insurance
• Process Improvement
• Broker Sales
• Health Insurance
• Managed Care