Paul Kolotka
Senior Manager, Customer Experience Analytics @Capital One
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WORK HISTORY
Senior Manager, Customer Experience Analytics @Capital One
Focus on establish goals and measuring success of key customer experiences with within Capital One physical locations including Branches and Cafes. Responsibilities include establishing North Star experience strategy, defining OKRs / KPIs, and managing a team of analysts to bring monitoring to life.
EDUCATION
The University of Alabama
Master of Science (M.S.), Master of Science in Finance
The University of Alabama
Bachelor of Science in Commerce and Business Administration, Finance, Mathematics, and Economics
SKILLS
ABOUT PAUL KOLOTKA
Mr. Kolotka is a senior manager with Capital One in the Atlanta metro area. Previously, he worked for three years as a management consultant for Oliver Wyman, with experience across industries including financial services, energy, and transportation.
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