Paul Kloppenburg

Customer Success Executive - Federal Government of Canada @Cisco

Ottawa, CA

A strategic client centric leadership role working with Cisco\'s largest customers, including Canadian Federal departments and agencies, thus gaining a deeper understanding of their business goals, environment, pain points and operational maturity. Customer success, retention and growth are the main objectives. Developing and executing tailored strategies for customers to accelerate time to value and achieving planned business outcomes from the services and solutions they purchased from Cisco and its partners.As the customer advocate and ambassador, I am responsible for the continuous improvements of these results and accountability of them. Ensure the Customer Experience team is working collaboratively. Accountable for Customer sentiment, including management of customer escalations at Executive levels via oversight and driving clarity on mitigation planning while owning communications to customers and internal teams.

Carleton University

Bachelor degree of Electrical Engineering Specializing in Telecommunications