Paul Kimball

Role
Customer Success Manager at Imagine Learning
Location
Seattle, WA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Paul Kimball

Dedicated and results-oriented customer success professional with over six years of…

Experience

  1. Customer Success Manager

    Imagine Learning

    Apr 2021 — Present

    Managed a portfolio of $4.5M in annualized revenue, working cross-functionally to provide comprehensive support to 60-70 customers from onboarding through renewal. Effectively used multiple tools, including ZenDesk, ChurnZero, PowerBI, and others, to prioritize work, monitor KPIs, and deliver value to customers. Regularly met with key stakeholders to review successes and challenges, partnering with Sales to identify upsell and expansion opportunities. Served as a mentor for new team…

Skills

  • Genotyping
  • Dna Extraction
  • Informal Education
  • Troubleshooting
  • Autoclave
  • Spectrophotometry
  • Protein Assays
  • Data Entry
  • Editing
  • Laboratory
  • Primer Design
  • Tissue Culture
  • Scientific Writing
  • Inventory Management
  • Environmental Science
  • Equipment Repair
  • Curriculum Development
  • Animal Husbandry
  • Column Chromatography
  • Molecular Biology
  • Research
  • Western Blotting
  • Tutoring
  • Immunohistochemistry
  • Pcr
  • Supply Ordering
  • Dissection
  • Agarose Gel Electrophoresis
  • Laboratory Skills
  • Immunofluorescence
  • Elisa
  • Teaching
  • Life Sciences
  • Immunocytochemistry
  • Affinity Chromatography
  • Fluorescence Spectroscopy
  • Protocol Design
  • Public Speaking
  • Science
  • Literature Reviews

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Paul Kimball — Customer Success Manager at Imagine Learning in Seattle, WA, US | Unifers