Paul Roy
Vice President, Business Execution Manager at Wells Fargo
- Role
- Business Support Manager at Wells Fargo
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Paul Roy
Over 10 years of leadership experience at a Fortune 50 company and America\'s top bank. Fluid at designing, implementing and executing strategic initiatives that drive positive customer outcomes. Contact Center management expertise with direct management experience in sales, service, research and escalation, operations and quality assurance functions across retail banking, retirement, insurance and auto lending businesses. Strong ability to develop and execute a strategic vision and motivated to improve the financial health and well being of customers.
Experience
Business Support Manager
Jul 2022 — Present · Minneapolis, MN, US
I lead a team of consultants that support payment and bankruptcy operations for Wells Fargo Auto. We are strong risk managers and deliver solutions that support a simplified, controlled operations environment. Our responsibilities include project management, exam/audit/testing support, self-assurance activities, business process design, and change delivery.
Education
Minnesota State University, Mankato
Management
2001 — 2005
Skills
- Time Management
- Retirement
- Business Analysis
- Strategy
- Banking
- Retail Banking
- Customer Service
- Recruiting
- Performance Analysis
- Leadership Development
- Operations Management
- Project Management
- Microsoft Office
- Sales
- Process Improvement
- Sales Management
- Business Process Improvement
- Customer Satisfaction
- Training
- Leadership
- Customer Service Management
- Human Resources
- Coaching
- Financial Services
- Management
- Team Building
- Call Centers
- Microsoft Word
- Customer Experience
- Loans
- Powerpoint
- Microsoft Excel
- Call Center
- Ach
- Change Management
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