Paul Joyce

Head of Service Excellence @Phoenix Group

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Head of Service Excellence @Phoenix Group

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Edinburgh, GB

EDUCATION

1988 — 1993

University of Galway

BA

SKILLS

Operations ManagementPerformance ManagementBid StrategyCustomer ExperienceL&D StrategyStrategic Business ChangeOperations Leadership & Commercial AcumenStakeholder ManagementTeam LeadershipChange ManagementOutsourcingLeadershipBusiness Process ImprovementContinuous Improvement CultureTeam ManagementStrategyTrainingContact Center ManagementProcess ImprovementProject ManagementProject DeliveryBusiness TransformationCross-Functional Team LeadershipCustomer Service ManagementResource ManagementBusiness StrategyTalent ManagementManagement

ABOUT PAUL JOYCE

A self-motivated and dynamic senior leader with a demonstrable track record of success in…

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Paul Joyce — Head of Service Excellence at Phoenix Group in Edinburgh, GB | Unifers