Paul Joyce
Head of Service Excellence @Phoenix Group
Edinburgh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Head of Service Excellence @Phoenix Group
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Edinburgh, GB
EDUCATION
1988 — 1993
University of Galway
BA
SKILLS
Operations ManagementPerformance ManagementBid StrategyCustomer ExperienceL&D StrategyStrategic Business ChangeOperations Leadership & Commercial AcumenStakeholder ManagementTeam LeadershipChange ManagementOutsourcingLeadershipBusiness Process ImprovementContinuous Improvement CultureTeam ManagementStrategyTrainingContact Center ManagementProcess ImprovementProject ManagementProject DeliveryBusiness TransformationCross-Functional Team LeadershipCustomer Service ManagementResource ManagementBusiness StrategyTalent ManagementManagement
ABOUT PAUL JOYCE
A self-motivated and dynamic senior leader with a demonstrable track record of success in…
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