Paul Jonart

Director of Customer Success @Printfection

Traverse City, MI, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2017 — Present

Director of Customer Success @Printfection

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Here at Printfection we are transforming the way marketers think about and use branded promotional swag. I am lucky to work with awesome customers like Zendesk, New Relic, and Trello. I lead the customer success department which entails developing strategies to grow revenue, refining and implementing guidelines for CSMs, solving client problems, and directly working with our clients to define and support their Swag Marketing Initiatives. Behind the scenes I also am helping to implement scalable processes across departments to support and grow our existing customer base.

EDUCATION

2001 — 2005

University of Wyoming

BS, Marketing

2006 — 2007

Golden Gate University

MBA, Integrated Marketing

SKILLS

Problem SolvingCustomer RetentionCustomer SatisfactionContract NegotiationSaasShared Decision MakingCoachingHelping Clients SucceedDecision MakingMentoringChange ManagementConsultingCustomer ServiceMarketingProject ManagementRelationship ManagementSugarcrmCritical ThinkingLeadershipManagementCustomer Relationship Management (Crm)Team BuildingCollaborative Problem SolvingActive ListeningOrganizational DevelopmentMicrosoft ExcelWebexProduction ImplementationStrategy

ABOUT PAUL JONART

Energetic, success-driven, customer success leader with a 15+ year track-record of…

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