Paul Johnson

Experience

1. Information Technology Operations Support

   Mane Kancor

   Feb 2023 — Present · Kochi, IN

   Assisting in diagnosing and resolving network connectivity issues.• Helping maintain network devices such as routers, switches, and wireless access points.• Setting up and configuring computers, peripherals, and other IT hardware for new and existing employees.• Assisting with routine maintenance of hardware including workstations, servers, and network equipment.• Helping with inventory management for IT equipment and maintaining accurate records. • Assisting with the installation and updating of software applications on user workstations. • Helping troubleshoot common software issues encountered by users.• Monitoring IT systems using various tools to track uptime, performance, and security status.• Assisting in generating reports on system performance and presenting findings to senior team members.• Learning to interpret system logs and troubleshoot minor issues. • Assisting in the creation and maintenance of documentation for IT procedures, infrastructure setups, and troubleshooting guides.• Helping document changes made to systems and network configurations for future reference.• Reporting on completed tasks and learning experiences regularly to the IT team.• Learning about backup procedures and assisting with daily/weekly backups of critical systems and data. • Helping ensure data integrity and restoring data as needed under supervision.Responsible for backing up mail PST files of departing employees to ensure data retention and continuity.•Assisting in applying software patches and updates to ensure systems are protected. •Helping with basic security tasks like updating antivirus software and monitoring security alerts. • Learning about best practices for IT security and data protection.• Working closely with senior IT staff on various projects to gain a better understanding of IT infrastructure management. • Participating in team meetings and sharing progress on assigned tasks.

Education

• Mahatma Gandhi University

  Bachelor of Computer Application

  2018 — 2021