Paul Jarman

About Paul Jarman

Board Director | Former SaaS CEO | Growth Strategist | Digital Transformation LeaderI’m a technology executive and board director with over 25 years of experience leading and scaling enterprise SaaS companies. As CEO of inContact and NICE CXone, I built a high-growth organization from the ground up—taking it public on Nasdaq, driving 10 acquisitions, launching the market-leading CXone platform, and scaling recurring revenue from $0 to over $1B.During my tenure, we became a Gartner Magic Quadrant leader in Contact Center as a Service for nine consecutive years, serving global customers across industries. In 2016, I led the sale of inContact to NICE Ltd. for $980M and continued to scale the business as CEO of the combined company.I now serve on public and private boards, including Avaya Holdings, where I contribute to technology and innovation strategy. Through my firm, Phoenix Group, I advise CEOs and executive teams on accelerating growth, scaling digital platforms, navigating M&A, and unlocking enterprise value.I bring a CEO’s perspective to the boardroom—balancing innovation and risk, strategy and execution, culture and performance. Areas of Expertise:• SaaS and cloud transformation• Product and platform strategy• M&A and integration oversight• CEO coaching and succession• Public and private board governance• Compensation, Tech, and Nom/Gov Committees

Experience

1. Executive Chairman

   Gigg

   May 2023 — Present

Education

• University of Utah

  Accounting

• University of Utah

  Accounting, Accounting

Skills

• Cloud Computing
• Leadership
• Solution Selling
• Strategic Partnerships
• Enterprise Software
• Product Management
• Saas
• Start-Ups
• Crm