Paul Ironman

Global Resource Planning Analyst @Egencia

Stockport, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Global Resource Planning Analyst @Egencia

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Manchester, GB

EDUCATION

1995 — 1998

University of Staffordshire

DipHE, Mircobiology and Biochemistry

SKILLS

Stakeholder ManagementPerformance ManagementTeam ManagementManagementCall CenterProject PlanningContact CentersTelemarketingCustomer ExperienceService DeliveryCustomer RetentionCall CentersWorkforce ManagementTelecommunicationsCustomer Satisfaction

ABOUT PAUL IRONMAN

I am a committed, enthusiastic individual who is passionate about my working career. Doing ‘just enough’ is never good enough for me; I am always looking to exceed expectations, not only those of my employer, but also my own.I see the customer experience at the forefront of everything I do, and I always remember that customer experience has a direct relationship with the planing roles I perform. A business\' accessibility is an enabler of customer satisfaction and therefore successful planning is key.I have established skills in both direct people management, call centre practises and senior stakeholder relationship management. I am experienced in liaising between business areas to ensure the best experience is developed for the customer. In addition i\'m experienced of working within multi site operations across multiple contact types.

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Paul Ironman — Global Resource Planning Analyst at Egencia in Stockport, GB | Unifers