Paul Hogg

WORK HISTORY

EDUCATION

ABOUT PAUL HOGG

A highly motivated and successful Customer Service leader. Extensive experience of managing service excellence for leading UK and MNC corporate customers. An experienced customer service professional, who is comfortable operating at senior levels, demonstrating strong business acumen, advanced interpersonal skills and a record of exceeding all targets set. Someone who displays excellent commercial knowledge and the ability to hold full budgetary responsibility with confidence, has an understanding of complex business modelling and is a skilled decision maker. Balances customer needs with cost to serve and constantly looks for ways to reduce the customer propensity to contact. Demonstrates proven management skills for the development and motivation of teams and develops a culture of engagement, clear communication, reward and increased customer and colleague satisfaction. An experienced change manager who leads from the front and drives the design and delivery of effective change to the benefit of the customer, the business and colleagues. Highly adept at building and maintaining stakeholder engagement both internally and externally