Paul Hockham
Customer Success Director | Strategic Enterprise Leader | Technology Transformation Pioneer
- Role
- Customer Success Director, Strategic at Genesys
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Paul Hockham
Dynamic customer success executive with 20+ years of experience leading global transformation initiatives across Fortune 500 Enterprises. Proven record of cultivating long-term strategic partnerships, driving solution adoption, and achieving 100% renewal success across high-value portfolios. Recognized for elevating customer experience, aligning business outcomes with technology strategy, and orchestrating cross-functional teams to deliver measurable value and advocacy.I have enjoyed success with complex global initiatives while propelling revenue growth with value-based outcomes. Throughout my career, I have been seen as a thought leader and complex problem solver with inherent skills in listening to the customer and converting challenges into winning outcomes. Consistently recognized for forging and fortifying relationships at all organizational levels. My peers know and count on me for building high performing teams where strong people excel and create a culture of connection so all can thrive. I am routinely selected to innovate and lead Customer Experience initiatives to win new business and secure high-value renewals.
Experience
Customer Success Director, Strategic
Jan 2026 — Present
Education
Basingstoke College of Technology
National Diploma , Electro-Mechanical Engineering
Basingstoke College of Technology
Higher National Certificate, Electronics
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