Paul Hennessey

WORK HISTORY

EDUCATION

ABOUT PAUL HENNESSEY

FINANCIAL SERVICES EXECUTIVE / OPERATIONAL EXCELLENCEA seasoned financial services executive with 30+ years of experience, serving as EVP and Head ofOperations across leading banks, private lenders, and global financial institutions. Recognized for architecting large-scale operational transformations, revitalizing underperforming business units, and building profitable, customer-centric lending platforms. Brings deep operational expertise across underwriting, fulfillment, and servicing, combined with strategic leadership of global teams,$50M+ P & Ls, and multi-billion-dollar portfolios. A proven driver of digital modernization, regulatory rigor, and enterprise-wide continuous Currently, consulting for Morgan Stanley Private Bank Lending on operational improvements and automation solutions delivering an efficient process. Driven to find more profitable ways to do business while improving customer experience. Looking at problems from the bottom up, finding patterns often overlooked in large data sets. Understanding customer needs, the challenges faced by sales teams and their markets to unlock the keys to performance improvement. Thrive in fast-paced, demanding situations that require a high level of project management combined with strategic thinking and ability to transform inefficient operations. Industries of Interest: Banking, Commercial and Consumer Finance, Private Wealth, FinTech, Retail and Insurance. Highlights:* Turnaround - Turned around an unprofitable direct to consumer lending business. Evaluated all aspects of strategy and operations. Constructed new customer engagement model improving customer cycle time 3x, increased new account conversion 25% and improved productivity 10%.* Leadership - Instituted new inventory and pricing framework, as the new group executive, enabling incremental pricing benefits of $25MM+ and increased real-time visibility into supply chain performance.* Collaborative executive combining strong analytical and strategic planning skills with equally strong interpersonal qualities enabling leaders to build productive relationships, lead cross-functional teams and influence decision making.Differentiators:* Use both vision and analysis to unlock business problems and build compelling fact-based strategic recommendations.* Guild and support decisions on growth and profitability improvement initiatives, including developing business plans to: effect pricing changes, identify new revenue streams, revenue opportunities, and increase the quality of customer experience.