Paul Hawkins

Customer Service Assistant @Diligenta Limited

Reading, GB

I work in Death Claims admin where I process death claim on two Prudential products. In addition I hold a number of internal licences including a checking licence. I am responsible for checking cases of up to and returning work where errors are noted. I also allocate work to the team in the managers absence where I have review and plan for the next days work, have trained new starters and sit on internal project teams to develop new processes. I work to tight SLA. I work in the Prudential Building in Reading.I have been an Employee Rep for over 50 colleagues attending senior management consultation meetings and informing colleagues on developements during redundancy process. Organising teams meetings and presenting on developments. Recommended changes to management.

Home Learning College

CIPD Level 3 Foundation in HR.

The University of Queensland

International Diploma in Language Teaching Management

University of Southampton

PGCE (PCET)

Oxford House College

CELTA

Oxford International Education Group

Trinity Diploma

De Montfort University

History BA Hons