Paul Harker
Head of Transformation, Technology and Improvement @Anthony Collins
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WORK HISTORY
Head of Transformation, Technology and Improvement @Anthony Collins
Birmingham, GB
Providing strategic leadership of transformation, technology and improvement within the firm- Ensuring the ongoing development and provision of fit for purpose IT systems, software and infrastructure so that the firm can provide a high-quality contemporary service to its clients- Leading a team of IT staff which includes infrastructure, security, support, training, development and project staff- Playing an active part in the leadership and management of the firm as a member of the Senior Management Team, collectively driving the improvement of the firm.• Implementing policies and strategy to ensure data protection and compliance with multiple regulations and embedding systems and procedures to protect against cyber-attack and accidental data loss.
EDUCATION
Sheffield Hallam University
Networks and Communication, IT, Network, Development
SKILLS
ABOUT PAUL HARKER
I solve complex problems by understanding people first, systems second, and technology third — and then designing the space where they all work together instead of against each other.For 20+ years I’ve led teams across IT, transformation and innovation, but the truth is this:my real work has always been helping humans navigate complexity.Sometimes that means untangling a mess of processes.Sometimes it means challenging assumptions at board level.Sometimes it means sitting beside a team, sleeves rolled up, until the path becomes clear.My approach isn’t “digital transformation.”It’s human transformation powered by technology.I’ve built:🟧 AIDA — an AI access-to-justice service supporting people 24/7 during the worst moments of their lives🟧 A personal AI executive assistant (the kind that keeps the chaos out of my head and the focus where it needs to be)🟧 An AI coaching model, merging NLP, behavioural insight and pattern recognition to tune my performance These weren’t prototypes.They were answers to real human problems.Because AI is only useful when it amplifies humanity, not replaces it.What I do best:– Reframe stuck problems so people can see possibility– Connect people, process and technology into something coherent– Lead teams through change without theatrics or ego– Make complexity feel workable– Build belief, not dependency– Turn “impossible” into “we did it”I’m an NLP Master Practitioner, accredited Executive Coach and Lean Six Sigma Master Black Belt — but credentials matter far less than what I’ve actually done:I’ve rebuilt teams, redesigned processes, delivered products, launched AI services and shifted cultures — without ever losing the human element.If you need someone who can read the room, read the system, and move both forward…that’s where I do my best work.
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