Paul Grimes
Customer Success - EcoStruxure at Schneider Electric
- Role
- Customer Success Manager- Ecostruxure at Schneider Electric
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager- Ecostruxure
Dec 2023 — Present · Phoenix, AZ, US
Championed customer retention across a portfolio of cloud software accounts by delivering proactivesupport and personalized onboarding experiences.• Owned the end-to-end customer lifecycle from initial onboarding through renewal, acting as the trusted point of contact for all software and service needs.• Leveraged customer feedback and engagement analytics to detect churn risk early and uncover revenue expansion opportunities.• Bridged the gap between customers and internal stakeholders across product, engineering, and sales todrive timely issue resolution and positive outcomes.• Accelerated product adoption by keeping customers informed of new features and platform improvements through targeted communications.
Education
New England Institute of Technology
BS, Network Engineering
2005 — 2008
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