Paul Good

Senior Service Manager @euNetworks

Bicester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2017 — Present

Senior Service Manager @euNetworks

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London, GB

Service Management of high profile customers from the Finance, Media and Wholesale sectors across a selection of specialised product ranges including:• Bandwidth Infrastructure• European Fibre Network• High Performance Networking• Guaranteed Low Latency• euTrade• Optical• Ethernet• DWDM 100G• Dark Fibre• Metro Wavelengths• Wavelengths• Internet• Colocation This is achieved through from on-boarding, escalations, reporting, trend analysis and face to face Service Reviews.

SKILLS

Performance ManagementCrmItilPre-SalesIT StrategyContact CentersIT Service ManagementChange ManagementCall CentersPeople ManagementDisaster RecoveryProgram ManagementIT OperationsBpoCustomer RelationsBusiness ProcessOutsourcingCustomer Relationship Management (Crm)Service ImprovementManagementSlaVendor ManagementService DeliveryBusiness AnalysisProject DeliveryContinuous ImprovementTeam LeadershipTransition ManagementIncident ManagementOperations ManagementProcess ImprovementBusiness TransformationCustomer ServiceStrategyBusiness Process ImprovementService ManagementService DeskCall CenterCustomer ExperiencePrince2

ABOUT PAUL GOOD

Strong in ITIL-based Service Management and Delivery, Management of IT Operations…

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