Paul Gonzalez

About Paul Gonzalez

Bilingual U.S. Air Force veteran and IT professional with proven experience across system administration, enterprise application support, and emerging software development. I’ve served in technical roles at Salesforce, Amazon, and Valley Communications 911, where I resolved complex issues, supported mission-critical systems, and strengthened operational reliability for teams that depend on stable, secure technology every day.My journey from the Air Force to tech has been shaped by service, communication, and continuous learning. After 14 years of military experience—including leadership, instruction, and global deployments—I completed a Bachelor’s in Cybersecurity & Networking and an Amazon Software Development Engineer Apprenticeship, gaining hands-on experience with Java, JavaScript, Git, AWS services, and API fundamentals.Across my career, I’ve built a reputation for being the person who can translate technical complexity into clarity. Whether supporting Salesforce customers, maintaining 911 dispatch systems, writing internal documentation, or coaching Airmen, I focus on making technology more understandable and accessible for the people who rely on it.As I continue growing in my career, I’m especially drawn to roles where I can blend technical expertise with communication, including:• Technical Writing & Documentation• Technical Support Engineering• Customer Enablement / Training• Instructional Content Development• CRM & Application SupportI’m passionate about helping users succeed, improving systems through better documentation, and mentoring other veterans pursuing careers in IT. I bring a mission-first mindset, strong problem-solving skills, and the ability to stay calm and clear-headed in high-pressure situations.Core strengths:IT systems & application support • Salesforce CRM • Tier II troubleshooting • Technical writing & documentation • User training & enablement • System administration • SQL & reporting • Cloud technologies (AWS, Microsoft 365) • Java & JavaScript fundamentals • Networking & security • Bilingual (English/Spanish) • Veteran leadership, coaching, and mentorship

Experience

1. Training Instructor

   U.S. Air Force Reserve

   Sep 2022 — Present

   Deliver classroom and hands-on instruction on mission readiness, security procedures, use of force, and crisis response, improving trainee performance and operational proficiency across multiple skill levels.• Develop lesson plans, evaluation tools, and training materials aligned with USAF standards and adult-learning principles, ensuring consistent and effective instruction.• Conduct written, practical, and scenario-based assessments; provide personalized coaching to strengthen readiness, decision-making, and confidence under pressure.• Collaborate with leadership to update curriculum, incorporate new guidance, and maintain compliance with evolving training requirements.

Education

• TLG Learning

  Software Development Engineer

• California State Polytechnic University-Pomona

  General Studies

  2005 — 2006

• Ashford University

  Organizational Leadership

  2016 — 2016

• Community College of the Air Force

  Associate of Sciences - AS, Criminal Justice/Police Science

  2011 — 2016

• Rio Hondo College

  General Studies

  2007 — 2010

• Pierce College

  General Studies

  2012 — 2014

• El Rancho High School

  High School Diploma

  2001 — 2005

• Green River College

  Bachelor of Science - BS, IT-CyberSecurity and Networking

• Institute for Veterans and Military Families - IVMF

  CompTIA A+

  2019 — 2020