Paul Gilhooley
Director of Customer Complaint Resolution @Openreach
York, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2014 — Present
Director of Customer Complaint Resolution @Openreach
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Running a team of c100 complaints specialists who deal with brand impacting incidents for service providers. These can range from corporate to individual customers. in addition my team are responsible for dealing and corresponding to MP enquiries
EDUCATION
2000 — 2002
Kingston University
MBA
1992 — 1996
The University of Edinburgh
MA (Hons), History
1996 — 1998
Edinburgh Napier University
MSC, Information Systems and Business Mgmt
SKILLS
Program ManagementService DeliveryManaged ServicesProject Portfolio ManagementProject ManagementTeam ManagementPmoGovernanceBusiness Process ImprovementService ManagementBusiness TransformationProject DeliveryStakeholder ManagementPrince2Business CaseTelecommunicationsOutsourcingChange Management
ABOUT PAUL GILHOOLEY
Project Director at Openreach
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