Paul Francis

Supervisor at Global Contact Services (GCS)

Role: Supervisor at Global Contact Services Gcs
Location: Queens County, NY, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Paul Francis

GCS is focused on Contact Centers and back office services. It’s what we do. We work…

Experience

Supervisor
Global Contact Services Gcs
Aug 2017 — Present
Manage, coach and develop 10 – 15 associates by monitoring calls, maintaining records of allincom-ing calls and evaluating adequacy, interpret and implement quality assurance standards while being responsible for documenting management systems through NICE, Adept, Workforce and ADP.

Contact information

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Work email
•••••@gcsagents.com
Personal email
•••••@•••••.com
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Current company

Global Contact Services Gcs

Outsourcing and Offshoring Consulting · 653 employees · Founded 2001 · Salisbury, North Carolina, United States

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 70••••••21 or visit

gcsagents.com

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