Paul Fontoura

Role
Senior Director - Process Engineering at Travelers
Location
Springfield, MA, US
LinkedIn followers
500 followers

About Paul Fontoura

Senior leader who helps organizations increase productivity, profits and customer…

Experience

  1. Senior Director - Process Engineering

    Travelers

    Aug 2017 — Present

    Support and lead Intelligent Process Automation for the Enterprise Center of Process Excellence. Train, coach and mentor Green Belts and Deployment Champions toward certification. Support Community of Practice knowledge sharing for over 100+ process improvement professionals

Skills

  • Cross-Functional Team Leadership
  • Consulting
  • Business Planning
  • Performance Management
  • Dmaic
  • Strategy
  • Call Centers
  • Black Belt
  • Insurance
  • Coaching
  • Customer Satisfaction
  • Team Building
  • Program Management
  • Process Engineering
  • Management Consulting
  • Sdlc
  • Strategic Planning
  • Pmo
  • Organizational Development
  • Business Process Mapping
  • Analysis
  • Business Process
  • Six Sigma
  • Crm
  • Business Intelligence
  • Business Requirements
  • Budgets
  • Outsourcing
  • Business Strategy
  • Visio
  • Business Process Improvement
  • Process Improvement
  • Project Portfolio Management
  • Quality Assurance
  • Project Management
  • Change Management
  • Business Analysis
  • Leadership
  • Team Leadership
  • Lean Thinking

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Paul Fontoura — Senior Director - Process Engineering at Travelers in Springfield, MA, US | Unifers