Paul Fellows
Customer Due Diligence Team Leader @Paddy Power
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WORK HISTORY
Customer Due Diligence Team Leader @Paddy Power
Hammersmith, GB
Creating processes from scratch to identify and review customers who hit our AML/CDD triggers· Implementing a Case Management service, offering a single point of contact for customers from start to finish, giving a more positive customer experience and building a level of trust· Liaising with internal stakeholders such as Safer Gambling and Fraud to ensure a complete customer review· Hiring and developing staff, offering relevant training to both external and internal hires, as well as individual career plans· Keeping open communication with our Compliance team to ensure we are staying ahead of the game in regards to ever evolving regulations
EDUCATION
John Cleveland College, Hinckley, Leicestershire
10 GCSE's
Rocky Mountain High School, Fort Collins, Colorado
High School Diploma
SKILLS
ABOUT PAUL FELLOWS
Confident in customer facing roles with hands-on approach to implementing strategies to…
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