Paul Echols

Hss Manager @Digital Risk

FL, US

Manage a Team of Loan Processors [HSS] to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained. Communicate as a liaison to ensure the changes are effectively communicated to the team members and as an escalation path for member satisfaction and/or scope clarification or changes. Monitor and send daily production emails, with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc. Motivate and lead team to success using recognition, team building and positive reinforcements. Pipeline Management to ensure SLA metrics are met each day and hold weekly huddles to discuss updates/results/game planning.

Eastern Michigan University

Bachelor of Business Administration (BBA), Banking, Corporate, Finance, and Securities Law