Paul Duggan
President & Chief Customer Officer
- Role
- President & Chief Customer Officer at OpenText
- Location
- Danville, CA, US
- LinkedIn followers
- 500 followers
About Paul Duggan
Paul Duggan is the President & Chief Customer Officer for OpenText and leads the Customer Success Organization (CSO), supporting customers around the world with nearly professionals in Professional Services, Technical Support, Customer Success Services, and Renewals. Paul joined OpenText in January 2017 as Senior Vice President of Revenue Operations, where he was responsible for operations across the global business. He led organizational focus across a range of critical areas, such as planning, reporting, resource optimization, enablement, and processes.Prior to joining OpenText, Paul was at Oracle Corporation for 17 years. He was most recently the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue for the company. This included leadership and management of several Digital Renewal Centers located across continents.He also held key leadership roles within Education Sales and Operations for Oracle and ran renewals, education, and global services sales at Siebel Systems. Prior to that ran large call centers for customer service and sales for clients like American Express, Safeway, US West Telecom, and many more.Paul currently serves on an advisory board for the Technology Services Industry Association. He has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.
Experience
President & Chief Customer Officer
Apr 2024 — Present · Menlo Park, CA, US
Skills
- Mergers & Acquisitions
- Pre-Sales
- Solution Architecture
- Product Management
- Forecasting
- Professional Services
- Salesforce.com
- Sales Enablement
- Lead Generation
- Saas
- Enterprise Software
- Sales Management
- Oracle Applications
- Integration
- Solution Selling
- Crm
- Sales
- Management
- Oracle HR
- Account Management
- Business Intelligence
- Software Industry
- Business Process
- Oracle
- Cloud Computing
- Call Centers
- Leadership
- Siebel
- Erp
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